Each year IHRSA, the global association representing the gym and health club industry, publishes a wide range of valuable research and their 2018 IHRSA Health Club Consumer Report is no exception. This annual publication provides member data, consumer trends, and insights for gym and health[…]
As you might have noticed, I’ve been writing a lot about the fitness industry and the broader marketplace of wellness, wellbeing, or as others have called it, betterment. My focus has been on a number of subjects including the increasing relevance of data, the importance of personalized[…]
We’ve got a customer service problem today not just in health clubs, gyms, and fitness studios; it exists across all industries and businesses. Don’t believe me? According to a 2010 study in the Journal Of Cost Management, one-third of complaining customers must make two or more calls to[…]
LITTLE ROCK, AR., (May 6, 2019) – ABC Financial Services, LLC (ABC Financial), the leading software and payment processing provider to the health and fitness industry, announced the appointment of Rachana Jain as Chief People Officer.
Technology evolves quickly and as a business owner, it's not always easy to determine what to do about it. In fact, adopting technology in any business could be a make or break decision. Last year an AT&T survey revealed that 75 percent of small business owners were eager to embrace new[…]
There’s one skill I never learned in school or from a book, yet I have found it to be the most valuable trait of any successful business today. In fact, back in school, they might have considered it “breaking the rules” but in real life, it’s about understanding how to work well with others.
Frank Nash is the owner of Stronger Personal Training and co-Founder of the Secret Trainer Society. He is an international speaker, consults and works with gyms all over the globe, and is also a best-selling author. He always brings a fresh and authentic perspective to the fitness industry,[…]
In my early days working in the fitness business we sold memberships for people to workout at the gym, personal training services for our clients, and some miscellaneous items like drinks and apparel. Back then digital commerce did not exist, people did not have mobile smartphones, and their[…]
Yes it is true : according to a 2017 survey of 1,000 customers conducted by Gladly, 92% of people would stop doing business with a business if their expectations were unmet three times or less. As our CEO Paul Schaller mentioned in his article, A Simple Secrete To Business Success : Give Members[…]
ABC Financial Services was founded to help fitness entrepreneurs realize their dreams. The roots of our company come from one martial arts studio launched in 1974 which our founder developed into a chain of 13 fitness centers. As an entrepreneur, he created ABC Financial Services in 1981 as a[…]
Thomas Plummer is the Founder of the National Fitness Business Alliance, an industry thought leader, author of ten books, speaker and ultimate fitness business guru. He has been in the industry for over 40 years, and shares his wealth of information and experience in the business of fitness with[…]
CREATING A GREAT TEAM IS MORE IMPORTANT THAN EVER BEFORE Maybe you watched some NFL playoff football these past few weekends. I have always loved watching great teams excel in sports and the lessons learned at a young age about teamwork by playing sports can really make a positive impact on people[…]